Refund Policy
At Sothik Samoy, we are committed to ensuring transparency and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed.
1. Eligibility for Refund
Refunds may be considered under the following conditions:
- Payment was successfully made, but the order was not processed or confirmed
- The product was not delivered due to unforeseen issues
- The order was cancelled before dispatch
- Duplicate or incorrect payment was made
All refund requests are subject to verification and approval.
2. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Order has already been shipped or delivered
- Incorrect address provided by the customer
- Delay in delivery due to courier or external factors
- Change of mind after placing the order
- Products once delivered in good condition
3. Refund Process
- Approved refunds will be processed after verification of the request
- Refunds will be initiated to the original payment method used during purchase
- In case of Cash on Delivery (COD), customers may be required to provide bank account details
4. Refund Timeline
- Refunds are typically processed within 5–7 business days after approval
- It may take additional time depending on your bank or payment provider
5. Late or Failed Refunds
If you have not received your refund:
- Please check your bank account or payment method
- Contact your bank or payment provider for processing delays
- If the issue persists, reach out to our support team
6. Cancellation & Refund
- Orders cancelled before dispatch are eligible for a full refund
- Once the order is processed or shipped, refunds will not be applicable
7. Policy Changes
Sothik Samoy reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
8. Contact Information
For any refund-related queries, please contact us:
- 📧 Email: info@sothiksamoy.com
- 🌐 Website: https://sothiksamoy.com/